PRIVACY POLICY

Halted Tech operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Halted Tech is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services and as permitted or required by applicable law:

• Contact details: Name, address, billing address, shipping address, phone number, and email address.
• Financial information: Credit card, debit card, and payment account details (processed securely by our payment providers; Halted Tech does not store raw credit card numbers).
• Account information: Username, password, preferences, and build history.
• Transaction information: Items you view, cart contents, wishlist, purchase history, returns, and exchanges.
• Communications: Information included in emails, support tickets, or chat logs.
• Device & Usage information: IP address, browser type, time zone settings, and how you navigate our site (collected via cookies).

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

• Provide and Improve Services: To process payments, fulfill orders (including custom PC assembly), arrange shipping, handle warranties, and manage your account.
• Marketing and Advertising: To send promotional communications by email or text message only where you have explicitly opted in, in accordance with Canada’s Anti-Spam Legislation (CASL).
• Security and Fraud Prevention: To authenticate your account, detect fraudulent transactions (e.g., chargeback fraud), and secure our services.
• Communicating with You: To provide customer support, update you on build status, and maintain our business relationship.
• Legal Reasons: To comply with applicable laws (including tax laws), respond to valid legal processes, or protect our rights.

HOW WE DISCLOSE PERSONAL INFORMATION

We respect your privacy and do not sell your personal information. However, we may share information with third parties for legitimate business purposes:

• Service Providers: We share data with Shopify (our platform), payment processors (e.g., Stripe, PayPal), and shipping carriers (e.g., UPS, Canada Post) to fulfill your orders.
• Business Partners: We may use third-party tools for analytics or marketing (e.g., Google Analytics) to improve our store.
• Legal Compliance: We may disclose information if required by law, such as in response to a subpoena, search warrant, or other legal request.

RELATIONSHIP WITH SHOPIFY & INTERNATIONAL TRANSFERS

The Services are hosted by Shopify. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Cross-Border Transfer: Please note that as a Canadian business using a global platform, your personal information may be transferred to, stored, and processed in the United States or other jurisdictions where Shopify or our service providers maintain facilities. By using our Services, you consent to this transfer. While in another jurisdiction, your information may be subject to the laws of that jurisdiction, including laws regarding government access to data.

YOUR RIGHTS (PIPEDA)

If you are a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws:

• Right to Access: You may request details on the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Withdraw Consent: You may withdraw your consent for us to process your data (e.g., opting out of marketing), subject to legal or contractual restrictions (such as retaining transaction data for tax purposes).

To exercise these rights, please contact us at support@haltedtech.com. We will respond to your request within the timeframe required by applicable law.

MARKETING & COMMUNICATIONS (CASL)

We are committed to complying with Canada’s Anti-Spam Legislation (CASL).

• We will only send you commercial electronic messages (promos, newsletters) if you have provided express or implied consent.
• You may unsubscribe at any time by clicking the "unsubscribe" link in any of our emails or by contacting us directly.
• Note: Even if you opt out of marketing, we may still send you transactional emails regarding your order status, warranty, or account security.

CHILDREN'S DATA

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in their province of residence. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

SECURITY AND RETENTION

We implement reasonable security measures to protect your data. However, no transmission over the Internet is 100% secure. We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements (e.g., retaining purchase records for CRA tax compliance).

COOKIES

We use cookies to improve your browsing experience. You can choose to set your browser to refuse cookies, but some parts of the Services (like the shopping cart) may not function properly without them.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the revised version on this website and update the "Last updated" date.

CONTACT

If you have questions about our privacy practices, or if you would like to exercise your rights, please contact us at:
support@haltedtech.com